At Mums and Kisses, we strive to get your order to you on time, every time!

We know how important your order is to your special day!

We offer two methods of delivery, Pickup and Shipping.

We Understand:

We here at Mums and Kisses know how important it is to get your order on time for your event.

We do our VERY best to make sure that it does. But please know, we ship BEFORE your need by date, in time to allow for delivery however shipping carriers on slim occasions DO let us ALL down, you and us!

After all the hours we’ve spent designing your order just for it not to make it on time. Yes, we get as upset as you.

We have jumped through hoops, intercepted packages, drove over night to make sure the children get their orders, but we cannot guarantee anything, we are also at the mercy of the shipping carrier.

Rush Orders

Choose Rush Order if:

1. The date you select is unavailable,
2. You need your order to be done faster than 7 days.

Rush orders are available on most of our products. You may choose rush when placing your order. 

Urgent Orders

Choose Urgent Order if:

1. The Rush Order date you select is unavailable,
2. You need your order to be done faster than 4 days.
3. Urgent orders might not qualify for shipping. 

It’s best to call us to be sure we have the supplies in house and can make the order for you. MEGA MUMS MIGHT NOT QUALIFY FOR URGENT ORDERS.

Emergency Orders

Choose Emergency Order if:

1. You need your order to be done same day OR in less than 1-2 days
2. Emergency orders DO NOT qualify for shipping. Pickup only!

It’s best to call us to be sure we can make the order for you. (817-518-9000)

Local Pick Up 

What is the local area of pick up? It is however far you want to drive to come get it!  That is up to you, as we do not deliver. We are located in Crowley, Texas, Southwest of Fort Worth. 

We recommend that if you are within 20-30 miles from us to use local pickup as at times UPS seems to do awesome shipping across the state and country but has failed us twice on just 20 miles away.

Pickup Works Like This: 

• The Need by Date you select when you make your order is also your pickup date.
• The pickup time is what you chose when ordering.
• There is no late fee on pickup times
• You don’t have to call to reschedule, just come when you can. 
• Check your email (and your spam/junk folder) to see when your order says its ready for pickup.

Shipping & Delivery

One of our biggest questions is “How do you ship these things?” People are amazed that we can ship mums, but we do, and a LOT of them. Over 85% of our orders are shipped. To answer the question of how we ship, the simple answer would be FLAT! It’s laying down in its own box and secured so it will not move. This way you get it the way we made it. No folding!  (Some restrictions may apply)

Shipping Works Like This:

• The best Need by dates are Tuesday or Wednesday, this would make delivery Wednesday/ Thursday of that same week
• Make sure to allow time for your mum exchange. (giving of the mum/garter)
• Our standard shipping is UPS Ground and we use a flat rate (usually $16.95 or free shipping over $199) at checkout.
• You may upgrade to UPS Blue (2nd Day) or UPS Red (Overnight) as you like.
• Shipping costs may be subject to change with multiple orders or at our discretion.

 (Please note some areas such as Midland and Odessa as well as locations along such as Corpus Christi, and Texas border towns, UPS will take 3 full shipping days, sometimes even when choosing 2nd day)

Delivery Hints

• Once your package leaves our facility you will be provided with a tracking number only IF you have made an account with Mums and Kisses during checkout.
• After your order leaves our facility it is no longer in our area of responsibility. Any lost packages must be dealt with through your chosen carrier.
• Note that both Labor day and Columbus day WILL slow your packages for the entire week as the carrier catches up. Please remember this when ordering! 
• Overnight, UPS or any other method of shipping does not qualify for our free shipping discounts or offers.
• All shipments include free shipping insurance up to $50.00 provided by UPS.
• We do provide additional shipping insurance provided by Mums and Kisses that will cover a lot more. If you need more insurance, there will be a place to purchase it on every order product’s page. For more information on what the insurance covers please see Shipping Policy Page.

Read our Shipping Policy Page BEFORE placing your order to make sure you understand both our shipping policies and insurance coverages.

Shipping Times

Shipping via UPS Ground from our location. (These times are an estimate based on our years of shipping)

When do we ship?

We ship BEFORE your need by date to help ensure that your order makes it to you BY your need by. We caution you NOT to put your need by date as the day BEFORE your event. this is cutting things TOO close and it chances that the carrier will let you down.